Terms & Conditions

Summary - placing your order

  • Each item is handmade to order by Heather in her studio in Edinburgh.
  • Most items dispatched within 5 working days, but some pieces can take longer.
  • Heather will advise an estimated delivery after each order has been placed.
  • Free UK postage with Special Delivery-next day, insured to £500, signed for.
  • International Orders charged at £5.
  • All orders are gift wrapped.
  • any questions please contact Heather directly, she will be happy to help.

Prices

Prices shown on this site are in GBP and are inclusive of VAT. We reserve the right to change prices at any time without prior notice to you.

Orders

All orders are subject to acceptance and availability of goods ordered. Heather reserves the right to refuse an order at any time.

Payment

All products remain the property of Heather Woof Jewellery until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase.

All transfers conducted through Heather Woof Jewellery are handled and transacted through third party dedicated gateways, unless requested otherwise, to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption.

Delivery times

All items are made to order by Heather in her Edinburgh Studio. Please allow between 1-4 weeks from the order date for delivery. Most items will be dispatched within 2-5 working days, but larger pieces, ring orders or special commissions can take longer. If a piece will take longer than 5 working days, Heather will be in touch to advise an estimated delivery date.

If you require an item for a specific date, please contact Heather and she will do her best to accommodate your requirements.

Postage

We offer free postage on all UK orders. UK orders are sent using Royal Mail Special Delivery. This is a next-day service and a signature is required on delivery.

International orders are charged at £5.  International orders will be sent either by Royal Mail Airsure, or International Signed For.

Customers are responsible for any import duties, sales taxes or other import costs.

Returns & exchanges

If you are not entirely satisfied with your purchase, you may return it within 14 days of receiving your order for exchange or refund. To be eligible for return, items must be unworn, in their original condition and packaging with any enclosed documentation. Please inform Heather of your intention to return items in writing by email.

When returning an item, please ensure that you package it securely and return via a tracked postal service. Returns are at the customers own risk and postage is at the expense of the customer.

Any items that have been specially commissioned, customised or personalised cannot be returned. Due to hygiene reasons, earrings cannot be returned.

Refunds will be made using the same method as the original payment within 30 days.

Cancellation

Orders must be cancelled or amended within 24 hours. If you no longer wish to proceed with your purchase you must contact Heather via Email.

Faulty or Incorrect goods

If your goods arrive faulty, or damaged you must inform Heather within 7 days of delivery and she will assist in resolving any issues as quickly as possible. Willfull, malicious damage or negligence will void any rights you have to take advantage of the refund or exchange policies.

Sizing

When ordering rings it is the customers responsibility to ensure that they have ordered the correct size. If you cannot visit Heathers studio for an accurate fitting, most jewellery stores can provide this service. For advice on sizing please contact Heather directly and she will be happy to assist.

Website Content

We aim for photographs, descriptions, sizes and colours are as accurate as possible, however slight variations may occur between pieces. Images may not be actual size. Please refer to individual product dimensions provided for the actual size of each item.

The content of this website is copyright © Heather Woof Jewellery. This includes text, images or graphics. All jewellery designs featured on this site are the property of Heather Woof Jewellery.

These terms and conditions can be changed or modified at any time.

By using this site you agree to be bound by these terms and conditions.

Contact details

Heather Woof Jewellery

Floor 2 - WASPS

Patriothall, Hamilton Place

Edinburgh

EH3 5AY

info@heatherwoof.com

0774 997 2527